BACKGROUND

From 25 May 2018 Data Protection Regulations changed so that any organisation that processes EU residents’ personal identifiable information (PII) will be affected by the GDPR. The Regulations aim to unify and strengthen existing data protection rules. Any organisation that processes PII will have to conform to a number of regulations, or risk significant penalties. For example, any breaches of GDPR will, by law, must be reported within 72 hours. For serious breaches fines of up to 4% of the organisations annual turnover may be imposed.

OUR PRIVACY POLICY

MGT Stockbridge Ltd trading as The Grosvenor Hotel Stockbridge is committed to meeting its Data Protection obligations and ensuring the protection and security of all information. The privacy policy has been published on-line to explain how it uses any Personal Information and outline the procedures which are in place to safe guard your privacy.

INFORMATION WE COLLECT

We collect information from you when you make your booking whether on email or by telephone. Information collected during the course of your reservation and during your stay may include, Name, Address, Telephone Number, Payment Card information and information relating to your room preferences.

PERSONAL INFORMATION

The Grosvenor Hotel will use your personal information to respond to your query, in relation to other third party suppliers with regards to outdoor pursuits etc, for marketing and events at The Grosvenor Hotel.

We may contact you by email, post or telephone and by providing telephone details you specifically consent to our contacting you by these methods. We may also contact you by any of these methods to let you know about any other services which may be of interest.

DISCLOSURE TO THIRD PARTIES

All personal information provided to The Grosvenor Hotel will not be passed on to any third party unless the nature of your query requires us to do so, ie fishing/shooting/wedding requests. At any point where your information is shared you will be informed and or asked if you consent for us to share it.

ACCESSING YOUR RECORDS

You have the right to access a copy of any information which we hold about you. If you wish to receive a copy of your information please write to:

Andrew Nightingale

The Grosvenor Hotel

High Street

Stockbridge

Hampshire

SO20 6EU

A small administrative charge will be made for fulfilling any request.

WEBSITE COOKIE POLICY

This Website uses Cookies. To learn more and for a detailed cookie notice, you may consult our Cookie Policy.

Cookies are small pieces of information that are stored by your browser on your computer’s hard drive.

For more information on cookies, please visit this page
(we are not responsible for information available on this link)

CONSENT

By clicking submit or send you consent for The Grosvenor Hotel to process your personal information in the manor outlined in this policy.

STORAGE OF INFORMATION

All employees/staff are responsible for ensuring that any personal information The Grosvenor Hotel holds is kept securely and is not for any reason shared with a third party unless the third party has been specifically authorised to receive information.

All personal information will only be accessible by those who need to use it. All personal information will be treated with the highest security and will be kept in a lockable room with controlled access, in a locked draw or filing cabinet or computerised with password protection. Manual records will not be left where they can be access by unauthorised personnel and may not be removed from the business premises without authorisation.

As soon as your personal information is not required for billing, lost property or invoicing purposes it will be destroyed.